Getting crash logs from Day One for macOS
How to obtain crash logs for Day One from your Mac
Some issues are hard for us to resolve without seeing some more Mac OS X system details and crash reports. Please share the following with us if your app is freezing, crashing, or moving slowly. These will help us diagnose those performance issues for you.
Steps to Gather Crash Reports
Open Finder
Select Go to Folder… from the Go menu
Enter: ~/Library/Logs/DiagnosticReports/
In the resulting list select everything that starts with “Day One”
Attach each of these crash reports to the support request
If there are a lot of files, please compress them by following these steps:
Select all the “Day One” crash reports (use the CMD key to select multiple files in Finder).
Select Compress X Items (where X is the amount of items selected) from the File menu to create a file called Archive.zip.
Attach Archive.zip to the support request.
Console Logs
We may also ask for logs from Console, a utility that tracks diagnostic information.
Console is found in the Utilities folder, located in your Mac’s Applications folder. You can also launch Console by using Spotlight.
Steps to Export Logs from Console
Launch Console.
If Show Log List is in the top left corner of the toolbar, click it. This will display a pane on the left side of the Console window. (If Hide Log List is in the left corner of the toolbar, you can ignore this step.)
In the left pane, under the heading System Log Queries, click All Messages.
Choose File > Save a Copy As… and save the file.
Send this exported file to us as a zipped attachment to your support issue.
Activity Monitor Logs
If there are no crash logs, Activity Monitor Logs can be very helpful to find out what went wrong that led to the app slowdown, exiting, closing suddenly, and so on.
Steps to export logs from Activity Monitor
- While the Day One app is having issues (e.g., slowdown), open up Activity Monitor
- Search for Day One, select the main Day One Process with the standard blue & white icon and choose “Sample Process.” This will record everything the app is doing for 10 seconds.
- Save this as a text file and send it to support.
