{"id":2174,"date":"2021-12-29T12:10:34","date_gmt":"2021-12-29T12:10:34","guid":{"rendered":"https:\/\/dayoneapp-development.mystagingwebsite.com\/blog\/premium-subscription-troubleshooting\/"},"modified":"2025-10-08T12:05:14","modified_gmt":"2025-10-08T17:05:14","slug":"premium-subscription-troubleshooting","status":"publish","type":"help_guides","link":"https:\/\/dayoneapp.com\/guides\/troubleshooting\/premium-subscription-troubleshooting\/","title":{"rendered":"Duplicate Premium Subscription Troubleshooting"},"content":{"rendered":"\n<p>Only one subscription is needed for Premium on all platforms. If you have purchased Day One Premium (or Plus) and it is not showing up on all your devices, we have some steps that may help.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-step-1\">Step 1<\/h2>\n\n\n\n<p>Ensure your <a href=\"https:\/\/dayoneapp.com\/guides\/settings\/day-one-user-id\/\">User ID<\/a> Matches on all devices. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-step-2\">Step 2<\/h2>\n\n\n\n<p><strong>Check where you made your Day One purchase (iOS or Mac) in the App Store:<\/strong> On iOS open the App Store, tap your profile picture (top right), then tap <em>Purchase History<\/em>. On Mac, open the App Store, click your profile picture (bottom left) then click <em>Account Settings > Purchase History<\/em>.<\/p>\n\n\n\n<p><i>The Restore Purchases button must be done on the device where you originally subscribed. That will send the receipt info to the server and then to the other devices<\/i>. The icon for iOS and Mac is slightly different. The Mac icon has a slight shadow under the white bookmark whereas the iOS icon is completely flat with no shadow. See screenshot:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/dayoneapp.com\/wp-content\/uploads\/2021\/12\/89BC74F0-E128-4AB7-B0A2-52DBEFEA163B.jpeg?w=780&#038;quality=89&#038;ssl=1\" alt=\"\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-step-3\">Step 3<\/h2>\n\n\n\n<p><strong>Restore your purchase:<\/strong> please follow these steps <b><i>on the device<\/i><\/b> <b><i>where you purchased the Premium subscription (or Plus):\u00a0<\/i><\/b><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"ios\">iOS<\/h2>\n\n\n\n<p><i>Day One &gt; <a href=\"https:\/\/dayoneapp.com\/guides\/settings\/accessing-the-settings-in-day-one-for-ios\">Settings<\/a> &gt; Advanced &gt; <\/i>Select<i> &#8220;Restore Purchase&#8221;<\/i><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/dayoneapp.com\/wp-content\/uploads\/2021\/12\/RestorepurchasesiOS.png?w=780&#038;quality=80&#038;ssl=1\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"android\">Android<\/h3>\n\n\n\n<p><i>Day One > <a href=\"https:\/\/dayoneapp.com\/guides\/day-one-for-android\/accessing-the-settings-in-day-one-android\">Settings<\/a> > Account Status <\/i>&#8211; Scroll down below the reviews, and Select <i>&#8220;Restore Purchase&#8221;<\/i><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"486\" height=\"1024\" src=\"https:\/\/i0.wp.com\/dayoneapp.com\/wp-content\/uploads\/2021\/12\/CleanShot-2025-10-08-at-18.04.04.png?resize=486%2C1024&#038;quality=80&#038;ssl=1\" alt=\"\" class=\"wp-image-132497\" style=\"width:370px;height:auto\" srcset=\"https:\/\/i0.wp.com\/dayoneapp.com\/wp-content\/uploads\/2021\/12\/CleanShot-2025-10-08-at-18.04.04.png?w=486&amp;quality=80&amp;ssl=1 486w, https:\/\/i0.wp.com\/dayoneapp.com\/wp-content\/uploads\/2021\/12\/CleanShot-2025-10-08-at-18.04.04.png?resize=142%2C300&amp;quality=80&amp;ssl=1 142w\" sizes=\"auto, (max-width: 486px) 100vw, 486px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"mac\">Mac<\/h3>\n\n\n\n<p>Go to Day One &gt; <a href=\"https:\/\/dayoneapp.com\/guides\/settings\/accessing-the-preferences-in-day-one-for-macos\">Settings<\/a> &gt; Support &gt; Restore Purchases<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"780\" height=\"647\" src=\"https:\/\/i0.wp.com\/dayoneapp.com\/wp-content\/uploads\/2021\/12\/CleanShot-2025-10-08-at-17.57.03%402x-1.png?resize=780%2C647&#038;quality=80&#038;ssl=1\" alt=\"\" class=\"wp-image-132494\" srcset=\"https:\/\/i0.wp.com\/dayoneapp.com\/wp-content\/uploads\/2021\/12\/CleanShot-2025-10-08-at-17.57.03%402x-1.png?resize=1024%2C850&amp;quality=80&amp;ssl=1 1024w, https:\/\/i0.wp.com\/dayoneapp.com\/wp-content\/uploads\/2021\/12\/CleanShot-2025-10-08-at-17.57.03%402x-1.png?resize=300%2C249&amp;quality=80&amp;ssl=1 300w, https:\/\/i0.wp.com\/dayoneapp.com\/wp-content\/uploads\/2021\/12\/CleanShot-2025-10-08-at-17.57.03%402x-1.png?resize=768%2C637&amp;quality=80&amp;ssl=1 768w, https:\/\/i0.wp.com\/dayoneapp.com\/wp-content\/uploads\/2021\/12\/CleanShot-2025-10-08-at-17.57.03%402x-1.png?resize=1536%2C1275&amp;quality=80&amp;ssl=1 1536w, https:\/\/i0.wp.com\/dayoneapp.com\/wp-content\/uploads\/2021\/12\/CleanShot-2025-10-08-at-17.57.03%402x-1.png?resize=600%2C498&amp;quality=80&amp;ssl=1 600w, https:\/\/i0.wp.com\/dayoneapp.com\/wp-content\/uploads\/2021\/12\/CleanShot-2025-10-08-at-17.57.03%402x-1.png?w=1624&amp;quality=80&amp;ssl=1 1624w\" sizes=\"auto, (max-width: 780px) 100vw, 780px\" \/><\/figure>\n<\/div>\n\n\n<p>Or on the upgrade screen there is a button for Restore Purchase below the reviews:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"576\" height=\"1024\" src=\"https:\/\/i0.wp.com\/dayoneapp.com\/wp-content\/uploads\/2021\/12\/CleanShot-2025-10-08-at-18.01.10%402x.png?resize=576%2C1024&#038;quality=80&#038;ssl=1\" alt=\"\" class=\"wp-image-132495\" style=\"width:360px;height:auto\" srcset=\"https:\/\/i0.wp.com\/dayoneapp.com\/wp-content\/uploads\/2021\/12\/CleanShot-2025-10-08-at-18.01.10%402x.png?resize=576%2C1024&amp;quality=80&amp;ssl=1 576w, https:\/\/i0.wp.com\/dayoneapp.com\/wp-content\/uploads\/2021\/12\/CleanShot-2025-10-08-at-18.01.10%402x.png?resize=169%2C300&amp;quality=80&amp;ssl=1 169w, https:\/\/i0.wp.com\/dayoneapp.com\/wp-content\/uploads\/2021\/12\/CleanShot-2025-10-08-at-18.01.10%402x.png?resize=600%2C1066&amp;quality=80&amp;ssl=1 600w, https:\/\/i0.wp.com\/dayoneapp.com\/wp-content\/uploads\/2021\/12\/CleanShot-2025-10-08-at-18.01.10%402x.png?w=662&amp;quality=80&amp;ssl=1 662w\" sizes=\"auto, (max-width: 576px) 100vw, 576px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"duplicate-subscription\">Duplicate Subscription<\/h2>\n\n\n\n<p>The Mac App Store and iOS App Store are handled separately by Apple, so it is possible in some cases to subscribe on both platforms. Only one subscription is needed for each Day One account.<\/p>\n\n\n\n<p>If you notice you have two Day One Premium subscriptions on the App Store or if you were double-charged by Apple for Day One, please <a href=\"https:\/\/dayoneapp.com\/guides\/premium-subscription\/view-change-or-cancel-your-premium-subscription\/#apple\">cancel one of these<\/a> as soon as possible.&nbsp;We personally recommend canceling the duplicate subscription and requesting a refund from Apple for the platform you are&nbsp;<strong>less likely to upgrade<\/strong>&nbsp;in the future. For example, if you are more likely to get a new iPhone than a new Mac, cancel the subscription on the Mac. They are differentiated by the icon in the App Store.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"340\" src=\"https:\/\/i0.wp.com\/dayoneapp.com\/wp-content\/uploads\/2023\/09\/image.png?resize=500%2C340&#038;quality=80&#038;ssl=1\" alt=\"\" class=\"wp-image-31077\" srcset=\"https:\/\/i0.wp.com\/dayoneapp.com\/wp-content\/uploads\/2023\/09\/image.png?w=500&amp;quality=80&amp;ssl=1 500w, https:\/\/i0.wp.com\/dayoneapp.com\/wp-content\/uploads\/2023\/09\/image.png?resize=300%2C204&amp;quality=80&amp;ssl=1 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n\n\n<p>If you were charged for two Day One Premium subscriptions on Apple, it is possible to request a refund from them for one of these. Please go to&nbsp;<a href=\"https:\/\/reportaproblem.apple.com\/\">https:\/\/reportaproblem.apple.com\/<\/a>&nbsp;to initiate that process.<\/p>\n\n\n\n<p>For future reference, your data will not be deleted if you cancel the subscription. You always keep your data regardless of the subscription status.&nbsp;For more details, please check out <a href=\"https:\/\/dayoneapp.com\/guides\/premium-subscription\/what-happens-if-my-premium-subscription-expires-or-is-canceled\/\">this article<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>            How to restore Day One Premium          <\/p>\n","protected":false},"author":18,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_hide_page_title":false,"jetpack_post_was_ever_published":false,"footnotes":""},"guides_category":[27],"coauthors":[46],"class_list":["post-2174","help_guides","type-help_guides","status-publish","hentry","guides_category-troubleshooting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.6) - 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