{"id":2188,"date":"2021-12-29T12:10:41","date_gmt":"2021-12-29T12:10:41","guid":{"rendered":"https:\/\/dayoneapp-development.mystagingwebsite.com\/blog\/screen-captures-for-support-issues\/"},"modified":"2025-04-30T13:20:09","modified_gmt":"2025-04-30T18:20:09","slug":"screen-captures-for-support-issues","status":"publish","type":"help_guides","link":"https:\/\/dayoneapp.com\/guides\/troubleshooting\/screen-captures-for-support-issues\/","title":{"rendered":"Screen captures for support issues"},"content":{"rendered":"\n<p>Sometimes it is useful for troubleshooting and fixing bugs to have a video capture or screenshots of issues you&#8217;re experiencing. There are instructions for iOS, macOS, and Android below.\u00a0<\/p>\n\n\n\n<p><b>After the screen recording is captured, it can be emailed to <a href=\"mailto:support@dayoneapp.com\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">support@dayoneapp.com<\/a> with <code>Attn: Ticket #{ticket number}<\/code> in the subject line.&nbsp;<\/b><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"ios\">iOS<\/h2>\n\n\n\n<p><b>Screenshots<\/b>: <a class=\"intercom-content-link\" href=\"https:\/\/support.apple.com\/en-us\/HT200289\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">https:\/\/support.apple.com\/en-us\/HT200289<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/dayoneapp.com\/wp-content\/uploads\/2021\/12\/ios12-iphone-x-take-a-screenshot-animation.gif?w=780&#038;ssl=1\" alt=\"\"\/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p><b>Screen recording<\/b>: In iOS 11 and higher, there is a built-in screen recording feature. Please see this guide from Apple: <a class=\"intercom-content-link\" href=\"https:\/\/support.apple.com\/en-us\/HT207935\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">https:\/\/support.apple.com\/en-us\/HT207935<\/a><\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/dayoneapp.com\/wp-content\/uploads\/2021\/12\/ios12-iphone-x-screen-record-animation.gif?w=780&#038;ssl=1\" alt=\"\"\/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"mac\">Mac<\/h2>\n\n\n\n<p>Please see this help guide from Apple: <a class=\"intercom-content-link\" href=\"https:\/\/support.apple.com\/en-us\/HT208721\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">How to record the screen on your Mac &#8211; Apple Support<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/dayoneapp.com\/wp-content\/uploads\/2021\/12\/macos-mojave-screenshot-menu-record.jpg?w=780&#038;quality=89&#038;ssl=1\" alt=\"\"\/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"android\">Android<\/h2>\n\n\n\n<p>Android 11 now supports screen recording. Details here: <a class=\"intercom-content-link\" href=\"https:\/\/support.google.com\/android\/answer\/9075928?hl=en\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">https:\/\/support.google.com\/android\/answer\/9075928?hl=en<\/a><\/p>\n\n\n\n<p>Android 10 and lower does not have screen recording capabilities built-in, but there are some third-party apps that we recommend:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><p class=\"no-margin\">AZ Screen Recorder: <a class=\"intercom-content-link\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.hecorat.screenrecorder.free\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">https:\/\/play.google.com\/store\/apps\/details?id=com.hecorat.screenrecorder.free<\/a><\/p> <\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>            Instructions on capturing video or screen shots of issues in Day One<\/p>\n","protected":false},"author":18,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_hide_page_title":false,"jetpack_post_was_ever_published":false,"footnotes":""},"guides_category":[27],"coauthors":[46],"class_list":["post-2188","help_guides","type-help_guides","status-publish","hentry","guides_category-troubleshooting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Screen captures for support issues<\/title>\n<meta name=\"description\" content=\"Instructions on capturing video or screen shots of issues in Day One\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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