{"id":2230,"date":"2021-12-29T12:18:06","date_gmt":"2021-12-29T12:18:06","guid":{"rendered":"https:\/\/dayoneapp-development.mystagingwebsite.com\/blog\/contact-day-one-support\/"},"modified":"2025-04-29T10:20:39","modified_gmt":"2025-04-29T15:20:39","slug":"contact-day-one-support","status":"publish","type":"help_guides","link":"https:\/\/dayoneapp.com\/guides\/contact-support\/contact-day-one-support\/","title":{"rendered":"Contact Day One Support"},"content":{"rendered":"\n<p>Need help with Day One?&nbsp;Check out our&nbsp;self-service <a href=\"https:\/\/dayoneapp.com\/guides\/\">Help Guides<\/a>&nbsp;for documentation, tutorials, and FAQs.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-medium-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/dayoneapp.com\/guides\/\">Visit the Help Guides<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\">Day One Forum<\/h2>\n\n\n\n<p>If you can\u2019t find an answer in our Help Guides, please post your question on the Day One Forum at&nbsp;<a href=\"https:\/\/forums.dayoneapp.com\/\">forums.dayoneapp.com<\/a>&nbsp;for further assistance.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-medium-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/forums.dayoneapp.com\/\">Visit the Day One Forum<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\" id=\"h-premium-support\">Premium Support<\/h2>\n\n\n\n<p><strong>Premium users have access to priority support.<\/strong> (Be sure to contact support using the email\/account associated with your Premium subscription.) <\/p>\n\n\n\n<p>To access Premium support, go to Day One on iOS\/Android&nbsp;<em>&gt; Settings &gt; Support &gt; Contact Support<\/em>&nbsp;to start an email with the default mail client.<\/p>\n\n\n\n<p>Please include the following if possible:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-compact\">\n<li>Device info (Mac, iOS, Android)<\/li>\n\n\n\n<li>Day One&nbsp;<a href=\"https:\/\/dayoneapp.com\/guides\/settings\/locating-the-version-number-of-day-one\">version number<\/a>&nbsp;on all devices<\/li>\n\n\n\n<li>Day One&nbsp;<a href=\"https:\/\/dayoneapp.com\/guides\/settings\/day-one-user-id\">User ID<\/a><\/li>\n<\/ul>\n\n\n\n<p>Due to the high volume of ticket requests we receive, we&#8217;ll respond to your ticket as quickly as possible. We appreciate your patience as we work to assist you as quickly as possible.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-why-aren-t-you-replying-to-my-support-ticket\">Why aren&#8217;t you replying to my support ticket?<\/h3>\n\n\n\n<p>If you&#8217;ve submitted a support ticket through the app, and you haven&#8217;t received a response from us, check if your account uses the <a href=\"https:\/\/dayoneapp.com\/guides\/settings\/sign-in-with-apple\/\">Sign in with Apple<\/a> sign in method. If so, it could be that your account is linked to an Apple Private Relay email address that is no longer active. Try <a href=\"https:\/\/dayoneapp.com\/guides\/day-one-sync\/add-an-email-password-to-your-day-one-sync-account-with-apple-id\/\">adding another email address to your account<\/a> and then contacting us again, or send an email directly to support@dayoneapp.com and include the <a href=\"https:\/\/dayoneapp.com\/guides\/settings\/day-one-user-id\/\">user ID<\/a> from your account.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to find our Help Guides or contact Day One support.<\/p>\n","protected":false},"author":18,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_hide_page_title":false,"jetpack_post_was_ever_published":false,"footnotes":""},"guides_category":[18],"coauthors":[46],"class_list":["post-2230","help_guides","type-help_guides","status-publish","hentry","guides_category-contact-support"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Contact Day One Support<\/title>\n<meta name=\"description\" content=\"How to find our Help Guides or contact Day One support.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dayoneapp.com\/guides\/contact-support\/contact-day-one-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact Day One Support\" \/>\n<meta property=\"og:description\" content=\"How to find our Help Guides or contact Day One support.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dayoneapp.com\/guides\/contact-support\/contact-day-one-support\/\" \/>\n<meta property=\"og:site_name\" content=\"Day One | Your Journal for Life\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/dayoneapp\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-29T15:20:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/i0.wp.com\/dayoneapp.com\/wp-content\/uploads\/2022\/12\/day-one-gift-certificate.png?fit=1600%2C900&quality=80&ssl=1\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"900\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@dayoneapp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"Day One App Support\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/dayoneapp.com\/guides\/contact-support\/contact-day-one-support\/\",\"url\":\"https:\/\/dayoneapp.com\/guides\/contact-support\/contact-day-one-support\/\",\"name\":\"Contact Day One Support\",\"isPartOf\":{\"@id\":\"https:\/\/dayoneapp.com\/#website\"},\"datePublished\":\"2021-12-29T12:18:06+00:00\",\"dateModified\":\"2025-04-29T15:20:39+00:00\",\"description\":\"How to find our Help Guides or contact Day One support.\",\"breadcrumb\":{\"@id\":\"https:\/\/dayoneapp.com\/guides\/contact-support\/contact-day-one-support\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/dayoneapp.com\/guides\/contact-support\/contact-day-one-support\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/dayoneapp.com\/guides\/contact-support\/contact-day-one-support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/dayoneapp.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Guides Help\",\"item\":\"https:\/\/dayoneapp.com\/blog\/help_guides\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Contact Day One Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/dayoneapp.com\/#website\",\"url\":\"https:\/\/dayoneapp.com\/\",\"name\":\"Day One Journal App\",\"description\":\"Day One is the award-winning journaling app for iPhone, Android, iPad and Apple Watch.\",\"publisher\":{\"@id\":\"https:\/\/dayoneapp.com\/#organization\"},\"alternateName\":\"Day One Journal\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/dayoneapp.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/dayoneapp.com\/#organization\",\"name\":\"Day One Journal App\",\"url\":\"https:\/\/dayoneapp.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/dayoneapp.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/i0.wp.com\/dayoneapp.com\/wp-content\/uploads\/2023\/02\/App-icon-Day-One.png?fit=1024%2C1024&quality=80&ssl=1\",\"contentUrl\":\"https:\/\/i0.wp.com\/dayoneapp.com\/wp-content\/uploads\/2023\/02\/App-icon-Day-One.png?fit=1024%2C1024&quality=80&ssl=1\",\"width\":1024,\"height\":1024,\"caption\":\"Day One Journal App\"},\"image\":{\"@id\":\"https:\/\/dayoneapp.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/dayoneapp\/\",\"https:\/\/x.com\/dayoneapp\",\"https:\/\/www.instagram.com\/dayoneapp\/\",\"https:\/\/g.co\/kgs\/CY2jB7\",\"https:\/\/apps.apple.com\/us\/app\/day-one-journal-private-diary\/id1044867788\",\"https:\/\/play.google.com\/store\/apps\/details?id=com.dayoneapp.dayone&hl=en\",\"https:\/\/becomeawritertoday.com\/day-one-review\/\",\"https:\/\/en.wikipedia.org\/wiki\/Day_One_(app)\",\"https:\/\/www.linkedin.com\/company\/day-one-app\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Contact Day One Support","description":"How to find our Help Guides or contact Day One support.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/dayoneapp.com\/guides\/contact-support\/contact-day-one-support\/","og_locale":"en_US","og_type":"article","og_title":"Contact Day One Support","og_description":"How to find our Help Guides or contact Day One support.","og_url":"https:\/\/dayoneapp.com\/guides\/contact-support\/contact-day-one-support\/","og_site_name":"Day One | Your Journal for Life","article_publisher":"https:\/\/www.facebook.com\/dayoneapp\/","article_modified_time":"2025-04-29T15:20:39+00:00","og_image":[{"width":1600,"height":900,"url":"https:\/\/i0.wp.com\/dayoneapp.com\/wp-content\/uploads\/2022\/12\/day-one-gift-certificate.png?fit=1600%2C900&quality=80&ssl=1","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@dayoneapp","twitter_misc":{"Est. reading time":"2 minutes","Written by":"Day One App Support"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/dayoneapp.com\/guides\/contact-support\/contact-day-one-support\/","url":"https:\/\/dayoneapp.com\/guides\/contact-support\/contact-day-one-support\/","name":"Contact Day One Support","isPartOf":{"@id":"https:\/\/dayoneapp.com\/#website"},"datePublished":"2021-12-29T12:18:06+00:00","dateModified":"2025-04-29T15:20:39+00:00","description":"How to find our Help Guides or contact Day One support.","breadcrumb":{"@id":"https:\/\/dayoneapp.com\/guides\/contact-support\/contact-day-one-support\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/dayoneapp.com\/guides\/contact-support\/contact-day-one-support\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/dayoneapp.com\/guides\/contact-support\/contact-day-one-support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/dayoneapp.com\/"},{"@type":"ListItem","position":2,"name":"Guides Help","item":"https:\/\/dayoneapp.com\/blog\/help_guides\/"},{"@type":"ListItem","position":3,"name":"Contact Day One Support"}]},{"@type":"WebSite","@id":"https:\/\/dayoneapp.com\/#website","url":"https:\/\/dayoneapp.com\/","name":"Day One Journal App","description":"Day One is the award-winning journaling app for iPhone, Android, iPad and Apple Watch.","publisher":{"@id":"https:\/\/dayoneapp.com\/#organization"},"alternateName":"Day One Journal","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/dayoneapp.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/dayoneapp.com\/#organization","name":"Day One Journal App","url":"https:\/\/dayoneapp.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/dayoneapp.com\/#\/schema\/logo\/image\/","url":"https:\/\/i0.wp.com\/dayoneapp.com\/wp-content\/uploads\/2023\/02\/App-icon-Day-One.png?fit=1024%2C1024&quality=80&ssl=1","contentUrl":"https:\/\/i0.wp.com\/dayoneapp.com\/wp-content\/uploads\/2023\/02\/App-icon-Day-One.png?fit=1024%2C1024&quality=80&ssl=1","width":1024,"height":1024,"caption":"Day One Journal App"},"image":{"@id":"https:\/\/dayoneapp.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/dayoneapp\/","https:\/\/x.com\/dayoneapp","https:\/\/www.instagram.com\/dayoneapp\/","https:\/\/g.co\/kgs\/CY2jB7","https:\/\/apps.apple.com\/us\/app\/day-one-journal-private-diary\/id1044867788","https:\/\/play.google.com\/store\/apps\/details?id=com.dayoneapp.dayone&hl=en","https:\/\/becomeawritertoday.com\/day-one-review\/","https:\/\/en.wikipedia.org\/wiki\/Day_One_(app)","https:\/\/www.linkedin.com\/company\/day-one-app\/"]}]}},"parsely":{"version":"1.1.0","canonical_url":"https:\/\/dayoneapp.com\/guides\/contact-support\/contact-day-one-support\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"NewsArticle","headline":"Contact Day One Support","url":"http:\/\/dayoneapp.com\/guides\/contact-support\/contact-day-one-support\/","mainEntityOfPage":{"@type":"WebPage","@id":"http:\/\/dayoneapp.com\/guides\/contact-support\/contact-day-one-support\/"},"thumbnailUrl":"","image":{"@type":"ImageObject","url":""},"articleSection":"Uncategorized","author":[{"@type":"Person","name":"Day One App Support"}],"creator":["Day One App Support"],"publisher":{"@type":"Organization","name":"Day One | Your Journal for Life","logo":"https:\/\/dayoneapp.com\/wp-content\/uploads\/2021\/11\/favicon-32x32-1.png"},"keywords":[],"dateCreated":"2021-12-29T12:18:06Z","datePublished":"2021-12-29T12:18:06Z","dateModified":"2025-04-29T15:20:39Z"},"rendered":"<script type=\"application\/ld+json\" class=\"wp-parsely-metadata\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"NewsArticle\",\"headline\":\"Contact Day One Support\",\"url\":\"http:\\\/\\\/dayoneapp.com\\\/guides\\\/contact-support\\\/contact-day-one-support\\\/\",\"mainEntityOfPage\":{\"@type\":\"WebPage\",\"@id\":\"http:\\\/\\\/dayoneapp.com\\\/guides\\\/contact-support\\\/contact-day-one-support\\\/\"},\"thumbnailUrl\":\"\",\"image\":{\"@type\":\"ImageObject\",\"url\":\"\"},\"articleSection\":\"Uncategorized\",\"author\":[{\"@type\":\"Person\",\"name\":\"Day One App Support\"}],\"creator\":[\"Day One App Support\"],\"publisher\":{\"@type\":\"Organization\",\"name\":\"Day One | Your Journal for Life\",\"logo\":\"https:\\\/\\\/dayoneapp.com\\\/wp-content\\\/uploads\\\/2021\\\/11\\\/favicon-32x32-1.png\"},\"keywords\":[],\"dateCreated\":\"2021-12-29T12:18:06Z\",\"datePublished\":\"2021-12-29T12:18:06Z\",\"dateModified\":\"2025-04-29T15:20:39Z\"}<\/script>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/dayoneapp.com\/p.js"},"taxonomy_info":{"guides_category":[{"value":18,"label":"Contact Support"}]},"featured_image_src_large":false,"author_info":{"display_name":"Day One App Support","author_link":"https:\/\/dayoneapp.com\/blog\/author\/day-one-app-support\/"},"comment_info":0,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/dayoneapp.com\/wp-json\/wp\/v2\/help_guides\/2230","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dayoneapp.com\/wp-json\/wp\/v2\/help_guides"}],"about":[{"href":"https:\/\/dayoneapp.com\/wp-json\/wp\/v2\/types\/help_guides"}],"author":[{"embeddable":true,"href":"https:\/\/dayoneapp.com\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/dayoneapp.com\/wp-json\/wp\/v2\/comments?post=2230"}],"version-history":[{"count":13,"href":"https:\/\/dayoneapp.com\/wp-json\/wp\/v2\/help_guides\/2230\/revisions"}],"predecessor-version":[{"id":119278,"href":"https:\/\/dayoneapp.com\/wp-json\/wp\/v2\/help_guides\/2230\/revisions\/119278"}],"wp:attachment":[{"href":"https:\/\/dayoneapp.com\/wp-json\/wp\/v2\/media?parent=2230"}],"wp:term":[{"taxonomy":"guides_category","embeddable":true,"href":"https:\/\/dayoneapp.com\/wp-json\/wp\/v2\/guides_category?post=2230"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/dayoneapp.com\/wp-json\/wp\/v2\/coauthors?post=2230"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}